FAQ

The conference starts on Monday afternoon and continues two more days until Wednesday end of day.

Please consult our agenda.

This two-and-a-half-day event is designed to bring together airlines and hotels, as well as suppliers and other companies in the travel industry, to exchange information on new trends, achievements and innovations in travel loyalty. This is a meeting point of travel loyalty experts.

Year after year, we welcome full-service and low-cost airlines, members of the three global airline alliances, hotels, rental car companies, banks, booking platforms, IT suppliers and others. The event is open to anybody with an interest in the travel loyalty industry.

Kindly note that delegates working for any company based in Russia or Belarus are again admitted to the 2024 event, under certain conditions. Please refer to the T&C.

Yes. Loyalty & Awards is a full in-person event without any hybrid elements - as we did notably each year throughout the Covid pandemic!

The only possiblity to benefit of the event is hence to attend in person.

All presentations and formal elements of the conference are run in English, without any translation service provided.

Loyalty & Awards features unparalleled great agenda content, but there are certain other elements that set us apart from any other event in the circus. Among them:

• Above all, we are not a commercial conference producer, but loyalty experts, organising only this one event each year. All our sweat and love goes into that event - and it transpires!
• Monday afternoon will be devoted to social activities in order to begin the loyalty conference with some informal networking, to make connections and to get to know Vancouver and the local culture a bit more.
• Delegates (at a personal level) having attended Loyalty & Awards 2023 in Rio de Janeiro receive a discount of 10% off the registration prices, in recognition of your continued loyalty.
• We offer a 50% discount on the applicable registration fees for current customers of Global Flight's consulting services (current customers are defined as customers with a contract signed or having been invoiced since 01 October 2023)
• And last, but not least: Loyalty & Awards 2024 is again a 100% in-person event.

Provided the consent of the respective presenter, presentations will be made available after the event over the conference website in the member's area.

Kindly note that speakers are free not to grant that permission if they consider their content is too sensitive to be shared.

Loyalty & Awards 2024 will take place at the Hotel Pullman Bangkok King Power in downtown Bangkok. The 5-star hotel is part of Accor Hospitality Group.

It is located at 8/2 Rangnam Road, Thanon-Phayathai, Ratchathewi, 10400 Bangkok.

No, the registration fee includes everything related to the conference (attendance, workshops, social activities, lunches, coffee breaks, cocktails and participation in the Golden Loyalty Awards evening, including the Gala Dinner), but not the accommodation nor transportation.

You are not obliged to stay in the hotel hosting the conference. You are free to choose any accommodation. However, our delegates can avail of an attractive group rate, valid for your stay between 24 October 2024 and 06 November 2024 if you book your accommodation at the Pullman King Power, which hosts the event.

Staying at the venue at our special rates (and booking the venue directly through the link provided) also entitles you to earn points in the ALL loyalty program of Accor.

The hotel provides a wide range of services, from restaurants to spas, and its famous swimming pool.

Check out the details on the hotel website.

In order to benefit from a special room rate, a room reservation should be executed via the "Preparing for travel" section in your personal account area, accessible after being registered for the event.

Note that third-party booking channels would not qualify for our special negotiated rate, nor allow to accrue any points in Accor's ALL loyalty program.

The negotiated room rates start at 3,800 THB per night for single rooms and at 4,200 THB for double rooms. Special rates are also available for higher room categories.

These rates are valid from 24 October 2024 to 06 November 2024, subject to availability. If you wish to extend your stay beyond these dates, public rates will apply.

Breakfast and free Wi-Fi are included for all our guests in these rates, as are all taxes.

The user-friendly app is your required tool during the event.

It will provide you with all needed event-related information in real-time.

The app will be downloadable as of 14 October and will be available to registered delegates only, having received an invitation to access/download the app.

The Loyalty & Awards conference is organised by Global Flight - a management consulting company specializing in the area of frequent flyer and travel loyalty programmes. Prior to 2019, Global Flight was a co-organiser of the Loyalty Conference and the Loyalty@Freddie Awards conferences.

Please learn more info about Global Flight on our website.

If you have completed your registration to the event, you'll be able to see the attendees list in the run-up to the event. It is updated on a regular basis.

Delegates list is also available through the event app, available shortly ahead of the event.

Yes. In line with general GDPR rules, the conference organisers never share any personal details (incl. contact details) with third parties without the written consent of the delegate.

• Monday: Business casual (make sure to wear adapted and comfortable clothing for the social activities - we will inform notably the participants of the sporty activity seperately about corresponding requirements)
• Tuesday & Wednesday: Business casual/attire
• Tuesday night (Gala Dinner): formal attire (tuxedo/black-tie, elegant gown)

We are happy to offer sponsorship opportunities, which give you the possibility to gain exposure to a global loyalty community throughout the year. Please contact our Sales Director, Anna Khomukha for further details.

Please see our team page to find the appropriate person for your request.

The Golden Loyalty Awards are the industry recognition awards in the travel loyalty industry, judged by a panel of industry experts, which makes them particularly valuable to the winners. Each year, we recognise innovations in different categories which have best managed to combine creativity with delivered results. A judging panel of experienced loyalty professionals will review and assess all nominations received and will select the winners in an independent selection process which will be announced on Tuesday evening, 29 October 2024, during the gala dinner.

Please refer to the website for all details.

The Awards are judged by a panel of industry experts that change every year. This year's judges in the airline/partner categories include:

• Nick Rohrlach, CEO, Velocity/Virgin Australia
• Theo Holloway, Senior Director Loyalty, Customer Engagement, Best Western Hotels
  David Rojo, Global Director, Loyalty, Radisson Hotel Groups
• Ravindra Bhagwanani, Managing Director, Global Flight

The judges for the Award in the Supplier category as well as for the Lifetime Achievement Award are:

• Cristina Yoshida, Director - Loyalty Program & Ancillary Revenue, Azul Airlines
  Aron Backström, Vice President Product, Insights & Loyalty, SAS
  Dorothée Mariotte, Marketing Director, Eurostar

The four main categories are open to all operators of a loyalty program. Each operator can nominate a maximum of one nomination per category, but can submit multiple nominations across several categories.

In order to validate nominations, nominees need to have registered at least one executive representative to attend the event by 21 August 2024.

The supplier category is open to all sponsors of the event, spending a minimum of 1,000 EUR on sponsorship items.

Nominations for the Operator and Supplier categories are a self-nomination process, i.e. no nominations in the name of somebody else can be submitted. 

No specific restrictions apply to nominate for the Best Lifetime Achievement award. Nominees may nominate themselves or another person.

Program operators shall submit their nominations by 21 August 2024.

Entries in the Supplier category and for the Best Lifetime Achievement Award can be submitted until 12 September 2024.

The registration fee includes everything related to the conference: conference attendance, workshops, Monday afternoon social activities, lunches, coffee breaks and cocktails, as well as your participation in the Golden Loyalty Awards evening, including the Gala Dinner.

No discount is granted if certain of these elements are not attended by delegates.

The registration fee as well as the partner programme fee can be paid by credit/debit card or via bank transfer. For a bank transfer, you'll be able to download your invoice after having created your account on the website.

Cancellations made within 48 hours of registration are entitled to a full refund.

You may cancel one or more delegate place(s) at the event on your booking at any time, but no refund will be given to delegates having registered at the airline/partner rate. Delegates at the supplier rate only are eligible for a 50% refund if notification is received by 21 October 2024.

Strictly no refund will be given for no-shows.

Please refer to the T&C.

The registration fee doesn't include any transportation.

Yes, there are different types of discount applicable to the registration fee.

Group discounts for Airlines/Loyalty Program Operators/Partners - One complimentary seat per two (2) paid delegates from the same company. This offer is combinable with any other discounts/offers, unless otherwise stated.

Loyalty discount - Delegates having attended Loyalty & Awards 2023 in Rio de Janeiro receive a discount of 10% (discount applicable to individuals, not to companies). 

Global Flight discount - Airlines/partners having worked with Global Flight on a consulting basis since 01 October 2023 are entitled to a 50% discount. This discount applies to all companies either having been invoiced or having signed a project contract during that period. 

Discounts apply on the applicable fee at the time of booking. Please contact the organisers if you are eligible for any of these discounts, but don't have your required promo code at hand.

No, we don't offer any partial attendance fee. We hope you will spend 2.5 days with us benefiting from all possible features and possibilities the conference provides, but if you are not able to attend the entire conference, no further discount will apply.

Two types of registration fees are offered, the lower one being reserved to operators of a loyalty program and their program partners (defined as a company purchasing loyalty currencies to offer them as B2C incentive to its end customers). The higher rate applies to all other companies.

The final assessment about which category a delegate belongs to is with the organisers.

The registration for the conference consists of 2 steps:

• Creation of a member account on the conference website (one account per registration)
• Registration and payment of fee

In your member's area on the website you will be able to:

• Modify some account details
• Add your spouse for the gala dinner
• Book and access to the hotel reservation
• See the list of attendees (in the run-up to the event)
• Contact the attendees via our networking tool (in the run-up to the event)
• Access to presentations and pictures of previous events

Social activities are Thai-themed group activities that are planned on Monday afternoon, after the opening keynote. Attendees will divide into smaller groups based on the chosen activity. These afternoon activities will facilitate informal networking in a relaxed environment and start the conference with some unique-to-Rio experiences!

The number of places for each activity is limited and will be allocated on a first come, first served basis as part of the registration process for the event.

If you've already registered for an activity and closer to the event you realise that you won't be able to participate, please send us a message so somebody else would get a chance to participate. Thank you!

Yes, the social activities are included in the registration fee, but places are limited and given out on a first-come, first-serve basis. Registering late might mean that you can't participate anymore in the acitivity of your choice or even in no activity at all. No discount is granted in that case.

Registration for a social activity takes place during the registration process for the event.

If you've already registered for an activity and closer to the event you realise that you won't be able to participate, please send us a message so somebody else would get a chance to participate. Thank you!

If your registration is already confirmed and you want to change your social activity, it will not be possible to do it online. Please contact the organisers at eventmanager@loyalty-and-awards.com in that case and we'll do our best to reaccommodate you.

No, you are not obliged to participate in a social activity.

But if you've already registered for an activity and closer to the event you realise that you won't be able to participate, please send us a message so somebody else would get a chance to participate. Thank you!

Taking into account that the number of places for each activity is limited and will be allocated on a first-come, first-served basis as part of the registration process for the event, we do recommend not to postpone the registration to a social activity if you plan to participate.

On the other hand, if you've already registered for an activity and closer to the event you realise that you won't be able to participate, please send a message to eventmanager@loyalty-and-awards.com so that somebody else would get a chance to participate. Thank you!

Most of the Muay Thai equipment is provided by the boxing Academy. For your comfort, bring light sportswear, as the Academy is outdoors.

We would have loved to offer our traditional L&A run in Bangkok again, but given the downtown location of our venue, this is unfortunately not possible this time.

Promised - we will be back with a fun L&A run in 2025. Stay in good shape in the meantime!

And feel free to work out at the sports facilities of the Pullman King Power!

Please contact our Director of Sales, Anna Khomukha.

You can find the confirmed sponsors list on our website.

Bangkok is served by two airports:

• Suvarnabhumi Airport (BKK) - most international and domestic flights (incl. all flights by Thai Airways and Bangkok Airways)
  

Public transport: The best way to get to/from the airport is the Suvarnabhumi Airport Rail Link to Phayathai Station. Travel time is ca. 45min. From there, the Pullman King Power is a 10-minute walk. A one-way ticket costs 45 THB (ca. 1,25 USD).

Taxi/Grab: From 30min to an hour (depending on traffic) to join the Pullman Bangkok King Power. A one-way trip from the airport to the hotel costs around 300-500 THB (ca. 8-14 USD). If you want to take a Grab (equivalent of Uber in Asia), the service center is located at Gate 4, on the first floor of the airport passenger terminal.

• Don Muang (DMK) - mostly low cost carriers, within Thailand and the region
  

The Pullman Bangkok King Power is around 30min by taxi/Grab from the airport (depending on traffic). A one-way trip from the airport to the hotel costs around 250-500 THB (ca. 6,50-14 USD). If you want to take a Grab, the service center is located at Gate 14, in the domestic arrivals area.

Public transport from DMK is not ideal, unless you are familiar with the city.

Some shopping hotspots of Bangkok are within walking distance.

All others can easily be reached by public transport or taxi/tuk tuk/Grab. Please address at the hotel reception for any assistance you may need.

The closest BTS (metro) stations are Phayathai Station and Victory Monument Station (exit no.2), both on the Sukhumvit Line. They are both at short walking distance from the hotel.

The Pullman King Power has a undercover parking. There are 3 entrances for access via Sri Ayudthaya Road and Rangnam Road.

Parking is complimentary for hotel guests.

You can download a visa invitation letter in your member's area after having completed your registration. This letter might be used to prove the purpose of your travel when applying for a visa with the local Thai authorities in your country.

Please check the details regarding the visa requirements on the corresponding website.

Yes, free WiFi is available during the conference days, in the meeting rooms and in the exhibition space, even if you don’t stay at the hotel. The connection information will be available at the registration desk.