T&C
Eligibility
The event is open to any adult professional worldwide involved or interested in loyalty management or adjacent topics.
Booking Your Place
We will confirm your booking by e-mail within two working days. If you do not receive your booking confirmation within this time, please contact us to confirm your booking. By booking your place at Loyalty & Awards 2024 ("the Event"), you are entering into a binding agreement.
Applicable Fees
The lower "Airlines/Partners" fee is applicable only either to operators of a loyalty program issuing their own reward/recognition currency or to partners purchasing points from such companies in order to reward their own customers. Please note that redemption platforms etc. only engaged in B2B relationships do not qualify for that rate. In case of doubt, the final right of classification between the two delegate categories remains with the Organisers.
The following general, non-cumulative discounts apply:
- Loyalty discount: Delegates having attended Loyalty & Awards 2023 in Rio de Janeiro receive a discount of 10% (bonus applicable to individual attendees only in the airlines/partner categories, but to all representatives to sponsors of the 2023 event).
- Global Flight customers: Airlines/partners having worked with Global Flight on a consulting basis since 01 October 2023 are entitled to a 50% discount. This bonus applies to all companies either having been invoiced or having signed a project contract during that period.
- Group discounts: Airlines/partners receive one complimentary registration per two (2) paid registrations. The Organisers will liaise with the corresponding companies on an individual basis to complete bookings for these complimentary seats. The Group discount is, unless otherwise stated, cumulable with other discounts.
Discounts apply to the applicable fee at the time of booking.
The Organisers reserve the right to determine the final applicable rate for each registration. If the Organisers deem that a registration took place at the wrong rate and the delegate is unwilling to pay the correct rate, a full refund may be offered.
Access to the conference area is strictly limited to fully registered delegates.
Included Services
The registration fee covers the participation in the conference over 2.5 days, the cocktail reception on 28 October 2024, the cocktail/gala dinner on 29 October 2024, a light lunch on 28 October 2024 as well as lunches and coffee breaks on 29 and 30 October 2024 (all taking place at the event venue). Participation in social activities is included as well, but places are limited and allocated on a first come, first serve basis.
The conference language is English and all-conference documentation will be provided in English.
Any other services, for instance accommodation, travel and transfers, are not included and corresponding costs are at the responsibility of the delegate.
Payment
Payment may be made by credit/debit card or by requesting an invoice at the time of the booking. Our bank details are shown on the invoice. Full payment must be received in cleared funds not later than 24 October 2024 or admittance may be refused.
Fees for participation at the gala dinner only for partners of delegates must be paid by credit card, but it is possible to use a different card than the one used for the delegate registration payment.
Visa Invitation Letters
Visa invitation letters will be issued upon request after having received the delegate's registration for the Event.
If a visa application is declined, we will refund the delegate fee paid in full if the notification of the visa decline with corresponding proof of evidence is received by e-mail no later than by 21 October 2024. Otherwise, we will be unable to issue a refund.
Substitutions
If any delegate is unable to attend, we will accept a substitute delegate from the same company at no extra cost. Please notify us by e-mail at <eventmanager@loyalty-and-awards.com> with the name, job title, e-mail address & telephone number of both the registered and substitute delegate. Please also advise if a visa invitation letter is required and whether the substitute delegate has any special dietary or access requirements and which social activity he/she wishes to participate in (subject to availability).
Special conditions applying to delegates from Russia and Belarus
Delegates working for any company based in Russia or Belarus are again admitted to the 2024 event, provided they meet both of the following two conditions:
- They sign a declaration of non-support of the Russian war against Ukraine and confirm that they have no affiliation whatsoever with any government representative
- They submit a proof of donation of the equivalent of at least 1,000 USD per delegate to a charity working with Ukraine as designated by the Organizer
Please contact us for more details. Once all proofs for these conditions have been submitted, delegates are provided a promo code for a complimentary registration.
Cancellation Policy
All cancellations must be made by e-mail to <eventmanager@loyalty-and-awards.com>.
Cancellations made within 48 hours of registration are entitled to a full refund.
You may cancel one or more delegate place(s) at the Event on your booking at any time, but no refund will be given to delegates having registered at the airline/partner rate. Delegates at the supplier rate only will be eligible for a 50% refund if notification is received by 21 October 2024. Strictly no refund will be given for no-shows. Substitutes are accepted at any time (please see substitute section above).
If a delegate cannot attend the event for health-related reasons, corresponding requests for a refund will be considered on a 1-to-1 basis, based on the medical documents provided.
Insurance
It is delegates’ responsibility to take out appropriate insurance to cover travel, health and other activities related to the event. We accept no responsibility for travel, accommodation or other expenses incurred as a consequence of cancellation or postponement of the Event. We accept no liability for any other loss, including incidental or consequential loss, in excess of the amount paid for the booking.
Hotel Bookings
It is delegates’ responsibility to book accommodation as required at the Event venue or elsewhere and to pay for such accommodation in accordance with the venue’s terms and conditions. In order to be able to take advantage of our negotiated rates at the Event venue, booking through the provided link is required. In order to benefit of the bonus points from the Accor rewards program ALL offered by us for delegates staying at the conference venue, it is mandatory to fill in the ALL membership number on the registration form at the Loyalty & Awards website upon registration. No bonus points can be granted in any other case.
On-site
All participants are asked to wear their badges at all times throughout the conference.
Badge holders must not allow their badges to be worn by anyone else. Any failure to comply with the foregoing is likely to lead to the badge holder and the person wearing the badge being removed from the Event.
Anyone obtaining a conference delegate or exhibitor badge by theft, deception or other illegal means or attempting to enter the conference area without a badge will be asked to leave the Event. No one under the age of 18 is permitted to attend the conference unless they have obtained the prior written consent of the Organisers. Anyone attending the conference must not be involved in any activity which may disrupt the conference. Such activity may include participating in demonstrations, objectionable behaviour or wearing offensive apparel.
The Organisers reserve the right to exclude or remove anyone from the conference and venue who does not comply with this policy or who they reasonably consider is likely to break these rules, or who is prohibited from attending under any applicable sanctions, laws or regulations.
Official conference photographers as well as own staff members may be taking photographs and filming videos at the conference. Anyone attending the conference consents to such photography and filming without compensation and confirms that the Organisers shall be entitled to use such photographs and videos, which may include photographs and videos of visitors, for the purpose of marketing conferences in the future, for exploitation in any and all media, without liability. The Organisers are not responsible for any photographs or videos taken by individual delegates and their subsequent use.
Delegates’ Liabilities
Delegates hereby accept liability for all their acts or omissions at the Event venue and undertake to indemnify the Organizer and keep the Organizer indemnified against all liability in respect thereof and against all actions, suits, proceedings, claims, demands, costs and expenses whatsoever, which may be taken or made against the Organizer or incurred or become payable by them arising therefrom or in respect thereof including any legal costs and expenses and any compensation costs and disbursements paid by the Organizer on the advice of Counsel to compromise or settle any such claims.
Assumption of Risks
Delegates acknowledge there are inherent risks in and injuries that may occur from participating in the Event while in Rio de Janeiro, including, but not limited to, exposure to natural diseases, social unrest, health-related risks or accidents of all kinds. By participating in the Event or when engaging in activities associated with the Event while in Bangkok, there is a risk of exposure to bacteria, fungus, viruses, unknown contagious diseases and COVID-19, which notwithstanding governmental recommendations and the practices of Global Flight and the venue, cannot be eliminated. CONSEQUENTLY, TO THE FULLEST EXTENT PERMITTED BY LAW, DELEGATES KNOWINGLY AND FULLY ASSUME THE RISK OF PARTICIPATION IN THE EVENT AND SHALL NOT MAKE ANY CLAIMS TOWARDS THE ORGANISER IF ANY SUCH RISK MATERIALISES, RESULTING FROM THE DELEGATE'S EXPOSURE TO ANY OF THESE RISKS IN ANY WAY CONNECTED TO THE DELEGATE’S ENTRY TO THE EVENT OR ENGAGEMENT IN THE ACTIVITIES ASSOCIATED WITH THE EVENT.
Compliance with Health-Related Requirements
We will comply with any government-imposed health requirements in place at the time of the Event.
Alteration & Cancellation by us
It may be necessary to alter the venue and content of the Event, or the timing of the programme. If we cancel the Event for any reason other than outlined below, we will make a full refund of any booking fees paid. If we have to alter the date or location of the Event, this booking will be transferred to the revised date and these Terms & Conditions shall apply to the transferred booking.
Only if we have to cancel the Event due to major travel restrictions imposed by Thailand or other governments or if we judge any health-related measures as too restrictive, we will refund 80% of the delegate fees only. If such cancellation takes place by us after 15 October 2024, the refund will be 90%.
These Terms and Conditions are governed by French law and the courts of France will have exclusive jurisdiction over any dispute.
